Signatures & PINs optional beginning in April

To continue the ongoing migration to EMV chip, and to bring increased convenience to the point of sale, Visa and other card networks are making the signature requirement optional for all EMV contact or contactless chip-enabled merchants in North America beginning April 2018. Each network is rolling out the change internationally in a different way.

Pulse has announced that multiple national merchants will begin routing PINless transactions over $50 via PULSE PAY® Express (PPE) beginning in early 2018.

NYCE has also announced that PINless POS purchases at an EMV-enabled terminal greater than $50 will no longer require capturing a customer’s signature; the majority of PINless POS transactions through NYCE will be single-message rather than dual-message. NYCE PIN POS allows customers to receive cash back.

The choice to require a signature or PIN or not to require them is left to the merchant; updates may be needed at some terminals to accommodate the new program. Merchants must continue to collect signatures should a law in a particular jurisdiction require them to do so.

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Checkout Fees Not Allowed on Debit Cards

Effective January 13, 2018 surcharges (“Checkout Fee”) on credit and debit card transactions in the European Union are prohibited.

In the United States, confusion about checkout fees still lingers; here are some facts you should know:

1.  The surcharge only applies to credit cards; it does not apply to debit cards (Advantage Checkcards for example) or prepaid cards (gift cards for example).

2.  Cardholders who use a debit card or prepaid card at checkout and choose the “Credit” button in order to make a “signature” purchase should not be charged the checkout fee. If a store attempts to add a surcharge on a purchase made with an Advantage Checkcard, cardholders should inform the clerk they are using a Debit Card and not a Credit Card and the surcharge is not allowed.

3.   The Checkout Fee may not exceed four percent (4%) of the transaction amount and merchants must disclose the actual dollar amount of the surcharge on the receipt. For credit card returns, a prorated share of the surcharge should be refunded as well.

4.   Merchants who implement the Checkout Fee are required to post a notice at the point of store entry and at the point sale. Online merchants must post a notice in the first web page that references credit card brands. The disclosure must include the amount of the surcharge and the fact that the fee is being charged by the merchant, not the card issuer.

5.   Some merchants will charge a “convenience fee” to the cardholder for using a card for their purchase, for example, taking online payments for rent rather than accepting checks only.

6.   Merchants are allowed to require minimum purchases for credit card purchases — up to $10.

7.   Merchant are allowed to offer discounts for cash, checks, or other non-credit card means of payment.

8.   Several states have laws restricting surcharging; if you suspect a violation in these states, contact the state attorney general’s office.

9.  Cardholders may report merchants charging excessive Checkout fees, or surcharging debit or prepaid card transactions, or setting minimum debit purchase requirements by going to this website and filling out the “Report a Merchant Violation” form: www.visa.com/checkoutfees.

10.  For FAQs and information about credit cards and debit cards visit www.knowyourcard.org.

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Allpoint Surcharge-Free ATM Network Updates

Spring Break, camping season and folks headed north for the summer; remind your cardholders they have surcharge-free access to more than 55,000 Allpoint ATMs around the world!

Allpoint ATMs are surcharge-free to all Advantage cardholders.

Allpoint has a website dedicated to financial institutions which includes free marketing material such as graphics, newsletter articles, digital collateral such as ATM screens and much more!

To log in, click on the link below and use the provided credentials.

http://members.allpointnetwork.com/Members/MemberLogin.aspx

User name: AdvantageNetwork

Password: LNMG2874

 

New Surcharge Reimbursement Form and Process

Allpoint has changed the Surcharge Reimbursement process. The Surcharge Reimbursement form now must be completed by the financial institution. The form will be accessible to FI employees in the Members Only sections of the Allpoint website and the Advantage website. Complete the form on behalf of your cardholder and email it to [email protected] and [email protected]. The credit will be passed from Allpoint through Advantage to your institution.

 

Allpoint Transaction Search Process

Do you know how many Allpoint transactions your cardholders are conducting? It’s easy to find out! Just use the Transaction Search function on the Allpoint member website: http://members.allpointnetwork.com/members/transactions.aspx. Enter the six-digit BIN you want to search and the date range. (A BIN is the first six digits of a card number.) Transaction results can be searched back to 2013.

 

Allpoint FAQs for FI Staff

Click Here to open and share with members of your staff so they’ll be ready to answer cardholder questions.

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