Superior Member Support

Whether you call our general number or an Advantage team member directly for assistance, there is no phone queue or ticketing process. Advantage staff own the issue until it is resolved.

Personal, Responsive & Accurate Customer Support

Advantage staff have decades of experience, providing expertise and advocacy to ensure our member institutions receive timely and thorough solutions and efficient implementations of new products and services.

Our staff truly cares about our members, their ATM and Checkcard programs and their cardholders. From conversion onto our Network to daily operations, Advantage staff is available to guide and assist you. When you call Advantage during normal business hours the call is answered by an Advantage employee who provides an immediate resolution or begins the process of finding a resolution. Advantage team members can also be reached individually by email. Advantage does not use a third-party call center or ticket service to queue calls, gather information, rank projects or provide solutions.

Onsite and Web-based Training

As part of our commitment to your success, Advantage provides free in-person, over the phone, and webinar training to review products and processes, discuss new products, and develop marketing strategies.

Training documents and presentations are available on the “Members” pages of our website.

In addition, Advantage regularly sends out memos, Product Information Sheets, and other material to educate and update our members.

Web-based Applications

The Advantage Network offers its member institutions all Internet-based applications, whether you’re looking at a cardholder account, viewing your institution’s reports, researching program data or retrieving your cardholder transactions to post to their accounts.

Members-Only Website

For our member institutions, this website contains links to web-based applications, operations and marketing materials, and Vendor Management documents required for audits and Business Continuity.

Free Marketing Materials and Project Assistance

Improving your Checkcard Program doesn’t have to be an expensive, time-consuming project. There are many small changes that can be made in both program content and procedures that have positive effects on your bottom line and on your relationship with your cardholders.

The Advantage Network will work with you to guide you and assist you with whatever project you undertake.

Advantage also provides free brochures and other collateral.