Help cardholders avoid surcharge fees

When a cardholder uses an ATM that is not part of the Advantage, InBalance or Allpoint networks, they are usually charged a surcharge by the ATM owner. These fees can range from $1 to $6 but could run as high as $30, depending on the transaction and how the ATM owner assesses the fees.

Educating your cardholders about free ATM options available to them creates good will and reduces costs for your Financial Institution (FI) and the cardholder:

  • When your cardholders make withdrawals at ATMs not owned by your FI, your cost is higher than when they make withdrawals at your ATM(s).
  • Your institution may charge a service fee to your cardholders for using ATMs it doesn’t own (not-on-us or “foreign” ATMs).

All Advantage cardholders can withdraw cash surcharge-free from any of the 55,000 Allpoint ATMs in the United States and around the world. These ATMs are located in retail locations such as Target and Costco. A listing and map of all Advantage, InBalance and Allpoint ATMs can be found on the Advantage ATM Finder.

There are 144 Advantage ATMs and 175 InBalance ATMs surcharge-free to cardholders. Determine what service fees are charged by your FI and include those specifics in documentation you share with cardholders.

There is a variety of reports available through Advantage to help you determine which ATMs your cardholders are using and to help you build a target marketing list.

With a little education, you could reduce foreign ATM costs for your cardholders and your FI.