Star View Service Intermittent

FIS has identified an issue with the EFT Star View Web application. Users may experience intermittent issues with logging into the application or the inability to download reports.

We do not yet have an estimated time of when Star View will be available but will provide an update when we receive one from our processor, FIS.

We apologize for any convenience.

 

CB 933 Report Updates

The Star View Cardbase 933 report provides a monthly summary of all approved cardholder transactions by transaction type and BIN. You can use this report to determine the transaction usage types and volumes of card use. The 933 is useful for tracking data after a marketing campaign or other activity designed to affect card usage.

Other statistical data incudes the total dollar amount of transaction types and the average amount per transaction.

Read the full update and view a sample report here.

 

FIS Fraud Forum Recording Available

Fraud continues to evolve as perpetrators saturate the financial industry with new and innovative ways to bypass prevention measures. Each quarter, FIS presents a discussion on fraud trends, mitigation solutions, industry data and more. The April 24 forum included an overview of the upcoming Fraud Product roadmap and a discussion of the fraud trends observed in FIS Fraud Alert Management.

A recording of the latest FIS Card Fraud Forum is now available at the below link. The password for the recording is FISrecording2019.

April24 FIS Card Fraud Forum Recording

For information about SecurLOCK products contact Kirsten Church at the Advantage Network at 605-335-5118.

Direct Access to CMSe will not be available after May 21

As a security enhancement, CMSe (Cardbase) will be accessed only through the Web Application Portal.

To access the Web Application Portal, use this URL https://portal.efdservices.com/efgportal/Portal/login and save it to your favorites.

After May 21, 2019 you will not be able access CMSe directly. In addition, users should use the Web Application Portal to access StarView for their daily and monthly reports.

The links you see when you sign in are for web-based applications you are set up for. If you are missing a link or wish to be set up for an application you currently don’t have access to, contact Karen Powell at 605-335-5103.

Web Application access is also available via a link on the bottom of members homepage of the Advantage website.

Signatures & PINs optional beginning in April

To continue the ongoing migration to EMV chip, and to bring increased convenience to the point of sale, Visa and other card networks are making the signature requirement optional for all EMV contact or contactless chip-enabled merchants in North America beginning April 2018. Each network is rolling out the change internationally in a different way.

Pulse has announced that multiple national merchants will begin routing PINless transactions over $50 via PULSE PAY® Express (PPE) beginning in early 2018.

NYCE has also announced that PINless POS purchases at an EMV-enabled terminal greater than $50 will no longer require capturing a customer’s signature; the majority of PINless POS transactions through NYCE will be single-message rather than dual-message. NYCE PIN POS allows customers to receive cash back.

The choice to require a signature or PIN or not to require them is left to the merchant; updates may be needed at some terminals to accommodate the new program. Merchants must continue to collect signatures should a law in a particular jurisdiction require them to do so.

Click Here for more News and Updates.

Checkcard Marketing Campaign Announcement

Would you like to encourage your cardholders to swipe their cards more? Would you like to reward those cardholders who conduct more transactions? The Advantage Network and Debit Insights have worked together to bring you a comprehensive turn-key marketing campaign to increase usage in your low-transaction cardholders. The campaign will focus on cardholders who perform fewer than a specified number of transactions per month and incentivize them to increase the number of transactions they make. To do that, your cardholders will be segmented by spending habits, notified of the campaign, rewarded for successfully completing the task and tracked post-campaign to see if the spending habits were sustained.

 

Campaign Overview:

This Campaign will target active cards that conduct between one and seven POS PIN and POS Signature transactions in the month of April. The group of cardholders who qualify will receive an institution-branded email, mailing or both (your choice) notifying them of the campaign in June. The campaign will encourage these cardholders to complete 15 or more transactions in the month of June in order to earn a $10 gift card. Or, if they perform 20 or more transactions in the month of June, they will earn a $20 gift card. After the campaign concludes, cardholders will be able to redeem their gift cards from a designated site listing the 40+ retailers available. These cardholders will be monitored for the next three, six or 12 months to determine the amount of change in cardholder spending habits.

 

By The Statistics:

  • In past campaigns 17% of the cardholders in the target market qualified for the reward.
  • During previous campaigns, the qualified group conducted more than 25 debit card transactions per card at the point of sale, up from just over an average of four transactions the month prior to the campaign.
  • A financial institution who ran the campaign in the past realized a campaign ROI of 433% in 12 months.

 

If you would like to increase your cardholder’s spending and increase your interchange revenue, call or email me at the contact below. The sign up deadline for this exciting campaign will be on April 6th, so don’t miss out! Feel free to contact me for more information or any follow up questions.

Brady Daly
Network Inside Sales Coordinator
[email protected]
(605) 335-5192

Card production update: new opportunities for member institutions!

The Advantage Network is excited to announce that we have migrated our ATM card and Checkcard production to a third-party vendor. The move will provide our member institutions with access to cutting-edge technology as well as providing quick turn-around and personal assistance for card pulls and other services.

 

The migration will also provide new opportunities to institutions once the migration is complete:

  1. Ability to customize card packaging including the card mailer and envelope.

  2. In-branch instant issuance and/or PIN-pad capability.

  3. Individually customized card capability (put your pet’s photo on your Checkcard).

  4. Contactless readiness. (Contactless card production is projected to be approximately three years out.)

 

Click Here to see more News and Updates