FIS Fraud Forum Recording Available

Fraud continues to evolve as perpetrators saturate the financial industry with new and innovative ways to bypass prevention measures. Each quarter, FIS presents a discussion on fraud trends, mitigation solutions, industry data and more. The April 24 forum included an overview of the upcoming Fraud Product roadmap and a discussion of the fraud trends observed in FIS Fraud Alert Management.

A recording of the latest FIS Card Fraud Forum is now available at the below link. The password for the recording is FISrecording2019.

April24 FIS Card Fraud Forum Recording

For information about SecurLOCK products contact Kirsten Church at the Advantage Network at 605-335-5118.

Direct Access to CMSe will not be available after May 21

As a security enhancement, CMSe (Cardbase) will be accessed only through the Web Application Portal.

To access the Web Application Portal, use this URL https://portal.efdservices.com/efgportal/Portal/login and save it to your favorites.

After May 21, 2019 you will not be able access CMSe directly. In addition, users should use the Web Application Portal to access StarView for their daily and monthly reports.

The links you see when you sign in are for web-based applications you are set up for. If you are missing a link or wish to be set up for an application you currently don’t have access to, contact Karen Powell at 605-335-5103.

Web Application access is also available via a link on the bottom of members homepage of the Advantage website.

Visa No Longer Requiring Signed Dispute Forms

Visa has updated their dispute process and no longer requires a cardholder signature on the dispute form when submitting the dispute.

It is important, though, to still obtain as much information as possible that pertains to the dispute to increase the possibility of the dispute being successful.

You may still have the cardholder sign a form for your own records at your financial institution.

If you have any questions, please contact Adam at the Advantage Network at 605-335-5104 or [email protected]