- Do a quick scan. Before using any machine, take a look to make sure it hasn’t been tampered with. If the card reader seems loose, crooked or damaged, if the graphics aren’t aligned, or if part of the machine is a different color, don’t use. If there is another machine nearby (such as two ATM machines next to each other) compare them to see if there are obvious differences. For example, if one machine has a flashing slot to insert your card and the other doesn’t, that may be an indication that there is something wrong.
- Be wary of non-bank ATMs. FICO reports that 60% of skimming occurs at privately-owned ATMs. These are typically cash-dispensing machines and tend to be located in convenience stores, bars, restaurants, grocery stores, or check cashing establishments.
- Check the keypad. If the numbers are hard to press or feel too thick, it might have a false keypad installed and you should move on to the next machine.
- Block your PIN. When entering your PIN, cover the keypad with your other hand in case a camera is recording your number.
- Stay in public view. Always try to use machines that are in public view with security monitoring – these machines are less likely to be tampered with. For additional protection, use a machine inside the store or an ATM inside your bank.
- Check your account regularly. Technology is advancing and so are skimming devices so the best thing you can do is monitor your account. Rather than wait for your monthly statement, check your account regularly using online and mobile banking. This way, if anything were to happen, you can catch it immediately and report it to your bank.
- Sign up for alerts. See what type of fraud alert system your card provider has in place and take advantage of it.
- Above all, trust your instincts. If you suspect foul play, or if you’re in doubt about the authenticity of a machine, use a different machine or payment method.
My name is Kirsten Church and I am the new Advantage Network Supervisor. I look forward to understanding your needs to continue to improve EFT Services, Marketing, and continuing to provide the highest level of customer service. Our goal is to grow our services offered to you and to ensure your institution is offering products that meet your cardholders’ needs in today’s market.